Refund policy

We want you and your pet to be happy. If your order arrives damaged, defective or not as described, contact support@minglepets.com within 14 days of delivery with your order number and a photo. We will replace the item or refund you, at your choice, and you do not need to return the damaged item.

If you change your mind, contact us within 14 days of delivery before sending anything back. Unused items in their original condition may be returned at the customer's expense, and we will refund the item price (not original shipping) once the return arrives.

Items lost in transit that are not delivered within 45 days of dispatch will be replaced or refunded. Refunds go to the original payment method within 5-10 business days of approval. Pet products that have been used, chewed or worn cannot be returned for change of mind.